Contact us promptly so we can check the actual stage of your order.
Request a change
Email service@amberuva.com with your order number and the correction or cancellation requested. Use the email associated with the order when possible. Do not include full payment card information. Requests are handled through support rather than an unverified automated cancellation button.
Before dispatch
We will check whether preparation can be stopped or an address corrected. A request is not a confirmation that the change has been completed. If additional payment, a refund or a replacement order is needed, we will explain the available options before proceeding.
After dispatch
Once a carrier has received the parcel, rerouting or cancellation may no longer be possible. A return after delivery may be required, subject to the Return & Refund Policy and mandatory consumer rights. We will not promise a carrier interception that has not been confirmed.
Unavailable items or errors
If we cannot fulfill an item or discover a material pricing or description error, we will contact you about the available choices, including cancellation and an appropriate refund. We will not silently substitute a different product or increase an agreed price.
Refunds & legal rights
Any refund due is returned to the original payment method. Bank posting time varies. Nothing on this page limits a cancellation right or other remedy that must be available under applicable law.
Company & contact
- Brand
- Amberuva
- Operated by
- Yiyang Qisheng Trading Co., Ltd.
- Owner
- Li Hui
- Company and return address
- Xujiaba Villager Group, Huangjiahu Village, Changchun Town, Ziyang District, Yiyang City, Hunan Province, China
- service@amberuva.com