A clear view of costs, preparation and the journey after dispatch. Effective October 29, 2026.
01 · Where we deliver
Amberuva currently accepts delivery orders to the United States only. Availability for a particular address and the applicable shipping options are shown at checkout. Please enter a complete deliverable address, including any apartment or unit number. We do not promise coverage for every special or restricted address; contact us before ordering if your address needs special handling.
02 · Shipping charges
| Method | Discounted merchandise subtotal | Shipping charge (USD) |
|---|---|---|
| Standard | Below $50.00 | $5.99 |
| Standard | $50.00 and above | Free |
| Expedited | Any eligible subtotal | $7.99 |
The free standard shipping threshold is based on the merchandise subtotal after discounts and before shipping and tax. All prices and shipping charges are in USD. Expedited shipping is a separate paid option and does not become free at the standard shipping threshold.
03 · Planning your delivery
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5–10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10–15 business days | After dispatch |
| Combined standard planning window | 15–25 business days | Preparation plus transport |
Business days mean Monday through Friday, excluding applicable public holidays. Preparation and carrier transport are consecutive stages: the standard planning window is 15–25 business days in total, not 10–15 days from checkout. These windows are estimates rather than guaranteed arrival dates. Missing order information, payment review, holidays, customs procedures, weather and carrier disruption can affect timing. If a delay materially changes your order, contact us to discuss available options and your applicable rights.
Expedited service costs $7.99 when available at checkout. It does not eliminate the 5–10 business day preparation stage. No expedited arrival date or shorter carrier window is guaranteed unless a specific commitment is expressly displayed for your order.
04 · Dispatch & tracking
After dispatch, use the tracking information supplied in your shipping confirmation or order status page when available. A tracking number can be created before the first carrier scan. If tracking is missing or stops updating, email us with your order number so we can investigate. Do not send payment card details.
05 · Address changes & cancellation
Email us as soon as possible if you notice an incorrect address or want to cancel. We will check whether the order can still be changed before dispatch. Changes and cancellation are not guaranteed once preparation or carrier handoff has progressed; any applicable statutory rights remain available. See our Order Changes & Cancellations page.
06 · Delays, damage & missing deliveries
If an order is overdue, damaged, incorrect or marked delivered but cannot be found, contact us. Keep the packaging and provide your order number and relevant photographs if safe to do so. Check the delivery address and nearby delivery locations, then let us investigate with the carrier. We will discuss an appropriate remedy, such as replacement or refund, based on the circumstances and applicable law; delivery risk is not shifted to you merely because tracking shows a scan.
07 · Taxes & import charges
Applicable taxes and any charges we collect are shown at checkout. If a shipment is subject to customs review or additional import charges not collected at checkout, the relevant authority or carrier may contact you. Contact us before ordering if the tax or import treatment is unclear. We do not promise duty-paid delivery unless your checkout expressly states it.
Company & contact
- Brand
- Amberuva
- Operated by
- Yiyang Qisheng Trading Co., Ltd.
- Owner
- Li Hui
- Company and return address
- Xujiaba Villager Group, Huangjiahu Village, Changchun Town, Ziyang District, Yiyang City, Hunan Province, China
- service@amberuva.com